Gold Line Merino Wool

Your package will be delivered within 2-5 working days (for local orders) after you place an order. We use premium courier services for all shipments. A signature may be required on receipt of the parcel. If no person is available at your address to take the delivery of the parcel, the carrier will make 2 more attempts to deliver the parcel. Please note that we are unable to change a delivery address once the order has been dispatched.

Pasha is not responsible for any variance in colour or texture that might occur due to digital display on computers, phones, tablets ,etc. Therefore products cannot be returned or exchanged for this particular reason.

We will not be able to fulfil any return or exchange requests in some cases, including the following:

• The Product is not in its original form ie (tags, labels, packing or accessories are missing)
• Product is defected because of use.
• The time allowed for exchange/return has expired.

No product/Item ordered online can be exchanged at any authorized Pasha Retail/Distributer outlet.

In case you want to exchange your item because of a defect ,you may contact our customer service department by emailing us images of the defected product at info @pashafabrics.com or calling us at +92 0301-8480880 within 3 days of purchase.

After our team reviews the product and approves your request, you will be offered an exchange equal to the price of the returned product.

Refunds will, in most cases, be issued to the same credit card you used for the original purchase. You will be credited for the cost of the item(s) and applicable taxes. Shipping and handling costs are not refundable.

Please allow up to 14 days for the processing of any return. In case of credit cards, it can take two billing cycles before the credit is shown on your credit card statement.

The order may be cancelled at any time before it is confirmed. Once the order os dispatched, you will receive a dispatch confirmation on your registered email address which will also include the tea king number. Once a product is dispatched, it cannot be cancelled and the Return & Exchange policy will come into effect. We reserve the right to cancel an order for any reason, including, but not limited to the following:

• The item is out of stock
• Pricing errors or credit card is not accepted by the relevant financial institution